Problem With Your Order?
If there is a problem with your order please reach out to info@oceannathelabel.com within 7 days of receiving your order explaining the problem. In your email include your order number, explanation, and any pictures (if applicable) pertaining to the issue and hopefully we can help!
Returns
♡If you need to make a return contact us at info@oceannathelabel.com with your order number and reason for return. Items can only be returned within 14 days of your order delivery date. Items must be unworn with tags attached and in new condition to be eligible for refund (or store credit). Attempted returns that appear to be in poor condition or have tags removed will not be refunded. Please allow up to 14 business days to process your return. Only items that have been unworn, unwashed, unaltered, are free of stains and odors, and that have their original tags affixed will be eligible for return. If there are any issues or concerns with the requested return items we will contact you during that time.
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♡Refunds will be credited to the original payment method. If the original payment method is no longer available, store credit will be applied. Please note that through Shopify it can take up to 10 business days to receive your credited refund.
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♡Items that are marked as sale/clearance will be final sale - no returns or store credit.
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♡Return shipping costs are at your expense alone and original shipping costs are not refunded. We recommend choosing tracked shipping when returning your parcel to help avoid lost parcels. If there is an issue with your order during the shipment process, the Company is not responsible for any lost or damaged packages as this is the responsibility of the third party carrier. If we do not receive your return parcel a refund or credit cannot be provided.
Exchanges
Currently, we do not offer exchanges. If you would like to exchange your item you would need to go through the return process/policy, sorry for the inconvenience.
Please Remember
Note that you are speaking to a person when reaching out to us. Any rude language or inappropriate behaviour will not be tolerated. We have the right to refuse orders and order requests (such as problems or refunds) if such behaviour is apparent. Please be kind!