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Payments & Shipping

*Free shipping on Canada and USA orders applies to orders over $99 CDN and to shipping fees under $22 CDN. Please note that choosing "Small Packet USA Air" shipping does not include tracking information. All other shipping terms apply, which are outlined below. 



We accept the following payment methods: Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Interac, and PayPal. 


Please allow up to 5 business days to process your order - this could increase during busier times of the year such as new collection launches or holidays. We appreciate your patience!

Shipping fees will be calculated at checkout. If you choose to pay for tracking, you will receive an email with your tracking information once it has shipped. Tracking emails may take up to 3 business days to go through.

If you place an order and need to make any changes or would like to cancel it let us know immediately at info@oceannathelabel.com. If your order has not yet been shipped we will endeavour to make the accommodations you're looking for.

We are unable to modify or cancel your order once it has been placed and handed over to a third-party carrier for shipping. As such, please make sure all information is correct before completing your order.

If an order is sent back to us due to insufficient or incorrect address or due to no answer, the order will be canceled and subject to a 15% restocking fee.

Duties, import levies, custom fees and the like may be applied to international orders based on each country’s respective import regulations. This cannot be calculated at checkout and is not in our control.

If there are concerns regarding the package after shipment please contact the courier service (e.g.: Canada Post, USPS, UPS, etc.) that was selected at checkout.

    Please email info@oceannathelabel.com if you have a specific shipment request and we will do our best to accommodate!