These Terms of Sale (including all documents to which these Terms of Sale link to) apply to your purchase of goods from OCEANNA THE LABEL CORP, doing business as “Oceanna The Label” (“Company,” “we,” or “us”). Please review these Terms of Sale carefully as they control your purchase of products. If you do not wish to accept these Terms of Sale, do not order products or services offered on or through https://oceannathelabel.com/ (the “Website”).
We accept the following payment methods: Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Interac, and PayPal. Only one method of payment is accepted at checkout.
Payment transactions are processed by our third-party payment processors in accordance with our
If you wish to purchase any product made available through the Website (each such purchase, a “Transaction”), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address and your shipping information. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction.
You grant the Company the right to provide information you provided in connection with the Transaction to our third-party payment processors to facilitate the completion of your Transaction. Verification of information may be required prior to the acknowledgment or completion of any Transaction.
3. Shipping Policy
Shipping fees will be calculated at checkout (unless stated otherwise, for example if we are offering a “free shipping” discount or promotion). Customers have the option to pay for tracked shipping.
Please allow up to 5 business days to process your order - this could increase during busier times of the year such as new collection launches or holidays. We appreciate your patience!
If you choose to pay for tracking you will receive an email with all relevant tracking information. Tracking emails may take up to 3 business days to process.If you place an order and need to make any changes or would like to cancel it let us know immediately at firstname.lastname@example.org. If your order has not yet been shipped we will endeavour to make the accommodations you're looking for. We are unable to modify or cancel your order once it has been placed and handed over to a third-party carrier for shipping. As such, please make sure all information is correct before completing your order. If an order is sent back to us due to insufficient or incorrect address or due to no answer, the order will be canceled and subject to a 15% restocking fee.
Duties, import levies, custom fees and the like may be applied to international orders based on each country’s respective import regulations. This cannot be calculated at checkout and is not in the Company’s control. Customers are responsible to pay for any such duties, import levies, custom fees and the like. If you refuse to pay such fees and final delivery is therefore rejected or not possible, the Company takes no responsibility and will not grant any refunds.
Once your order has been placed and handed over to a third-party carrier for shipping, the Company is no longer responsible for the shipped items. The Company is not liable for any lost or stolen packages. If there are concerns regarding the package after shipment please contact the courier service (e.g.: Canada Post, USPS, UPS, etc.) that was selected at checkout.
Please email email@example.com if you have a specific shipment request and we will do our best to accommodate.
4. Returns, Exchanges & Customer Support
If there is a problem with your order please contact firstname.lastname@example.org within 7 days of receiving your order explaining the problem. In your email include your order number, explanation, and any pictures (if applicable) pertaining to the issue and we will endeavour to assist.
If you need to make a return contact us at email@example.com with your order number and reason for return. Items can only be returned within 14 days of your order delivery date. Items must be unworn with tags attached and in new condition to be eligible for refund (or store credit). Attempted returns that appear to be in poor condition or have tags removed will not be refunded. Please allow up to 14 business days to process your return. Only items that have been unworn, unwashed, unaltered, are free of stains and odors, and that have their
original tags affixed will be eligible for return. If there are any issues or concerns with the requested return items we will contact you during that time. Refunds will be credited to the original payment method. If the original payment method is no longer available, store credit will be applied. Please note that through Shopify it can take up to 10 business days to receive your credited refund.
Items labeled as “SALE or CLEARANCE” are final sale and are non-returnable.
Return shipping costs are at your expense alone and original shipping costs are not refunded. We recommend choosing tracked shipping when returning your parcel to help avoid lost parcels. If there is an issue with your order during the shipment process, the Company is not responsible for any lost or damaged packages as this is the responsibility of the third party carrier. If we do not receive your return parcel a refund or credit cannot be provided.
We do not offer exchanges. If you would like to exchange your item please use the return process/policy.
Customer Conduct: Please be note that when you are contacting the Company, for any reason, you are interacting with a person and are expected to conduct yourself respectfully. Company prohibits harassment of any kind and will take appropriate and immediate action in response to complaints or knowledge of violations of this policy, including by refusing a Customer service.
5. Site Transactions
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Last Modified: February 3rd, 2023